Shipping Policy

Last Updated: August 31, 2026

At [STORE NAME], we are committed to providing our customers in the Kingdom of Saudi Arabia (KSA) with a reliable, convenient, and transparent delivery experience.

By placing an order through our website, you agree to the terms outlined in this Shipping Policy.

1. Shipping Coverage

We currently offer delivery across the Kingdom of Saudi Arabia, subject to courier availability and serviceable locations.

Orders are delivered to the address provided by the customer at checkout. Please ensure that your delivery information, including your name, mobile number, city, district, and address, is accurate and complete.

2. Order Processing

Orders are normally processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been shipped, you will receive a shipping confirmation and tracking information, where available.

3. Delivery Time

Our standard delivery time within Saudi Arabia is:

3–5 Business Days

Delivery time is calculated after your order has been processed and dispatched.

Delivery times are estimates and may occasionally be affected by public holidays, weekends, severe weather, courier delays, high-demand periods, or other circumstances outside our reasonable control.

4. Shipping Charges

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping, discounted shipping, or other delivery promotions. Any applicable promotion will be clearly displayed on our website.

5. Order Tracking

Once your order has been dispatched, we may provide you with a tracking number or tracking link.

You can use the tracking information to monitor the progress of your shipment.

If your tracking information has not been updated for an extended period, please contact our customer service team for assistance.

6. Delivery Attempts

Our delivery partner may contact you by phone, SMS, WhatsApp, or other available communication methods to arrange or complete delivery.

Please ensure that the phone number provided at checkout is correct and available.

If delivery cannot be completed because:

• The delivery address is incorrect or incomplete;

• The customer cannot be contacted;

• The customer is unavailable to receive the order;

• The customer refuses delivery without a valid reason; or

• The customer fails to cooperate with the delivery provider;

the courier may make additional delivery attempts or return the order to us.

Any applicable additional shipping costs will be handled in accordance with our Returns & Refund Policy and applicable Saudi regulations.

7. Delayed Orders

We make every reasonable effort to deliver orders within the stated 3–5 business day delivery period.

If an unexpected delay occurs, we will make reasonable efforts to notify you and provide updated delivery information.

If your order has been significantly delayed, please contact our customer service team so that we can investigate the shipment and assist you.

Nothing in this policy limits any rights you may have under applicable Saudi Arabian laws and regulations.

8. Damaged, Defective, or Incorrect Orders

Please inspect your package and product when you receive your order.

If you receive an item that is damaged, defective, incorrect, or does not match your order, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

• Your order number;

• Photos of the package;

• Photos or videos of the product; and

• A description of the issue.

We will review your request and provide an appropriate solution in accordance with our Returns & Refund Policy and applicable Saudi consumer-protection regulations.

9. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

If an order cannot be delivered because of incorrect or incomplete information provided by the customer, delivery may be delayed.

Please contact us as soon as possible if you need to update your delivery information after placing an order.

We cannot guarantee that changes can be made after an order has been dispatched.

10. Cash on Delivery

If Cash on Delivery (COD) is available on our website, the applicable COD terms and any related charges will be displayed during checkout.

Customers using COD must ensure that the required payment is available when the courier attempts delivery.

11. Delivery to Remote Areas

Our standard delivery time is 3–5 business days for serviceable locations within Saudi Arabia.

Some remote or difficult-to-reach locations may require additional delivery time depending on courier coverage and operating conditions.

If additional delivery time is expected, we will make reasonable efforts to provide updated information.

12. Public Holidays and Exceptional Circumstances

Delivery may occasionally take longer than 3–5 business days during periods such as:

• Saudi public holidays;

• Ramadan and Eid;

• Major promotional campaigns;

• High-volume shopping periods;

• Severe weather conditions;

• Courier service disruptions;

• Natural disasters; or

• Other circumstances beyond our reasonable control.

We will make reasonable efforts to keep customers informed of significant delays.

13. Delivery Confirmation

Depending on the delivery provider, you may be required to confirm receipt of your order using a signature, One-Time Password (OTP), delivery code, or another delivery confirmation method.

Please carefully check your order upon delivery whenever possible.

14. Shipping Within Saudi Arabia

All standard domestic orders placed through our website are shipped to eligible addresses within the Kingdom of Saudi Arabia.

The applicable shipping method, delivery charge, and estimated delivery time will be shown during the checkout process where applicable.

15. Contact Us

If you have any questions about your order, shipping, delivery, or tracking information, please contact us:

Store Name: [STORE NAME]
Email: [CUSTOMER SERVICE EMAIL]
Phone / WhatsApp: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]
Customer Service Hours: [BUSINESS HOURS]

We are committed to providing our customers with a clear and reliable shipping experience and handling delivery issues in accordance with applicable laws and regulations in the Kingdom of Saudi Arabia.